Onward is an on-demand concierge service designed to cover you if you have shipping issues or aren't satisfied with your first purchase. If you add Onward to your order, you can file a claim with just a few clicks. You'll then have the option to receive a refund or a reorder, depending on your claim type. Claims are typically reviewed and approved within an hour!

Onward will send you an email directly at the time of purchase if their protection has been added to your order. This email will include instructions for contacting their team.

It's easy to file a claim! You can do so quickly through the email Onward sends you right after your purchase, or you can file directly through their website here https://app.useonward.com/make-a-claim .

You have 90 days from your order date to file a claim.

Not a problem at all! Any replacement orders placed by Onward are still insured by Onward.

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. By adding Onward to your order, you're automatically taking action against climate change!